Today, The Telecom Regulatory Authority of India has announced the roll-out of a brand new portal and App that helps consumers to file a complaint regarding Value Added Services. For example, suppose a consumer has activated a Value-added service in his number and somehow by mistake activated the same value-added service. Then, this portal helps the consumer to claim the cost for the additional subscription. However, the Telecom service provider is going to refund the amount. The portal only informs them.
The portal also helps a consumer to get details of all the value-added services he is using.
TRAI says, right now, the portal and the App both are in a pilot phase and asking consumers for their recommendations and opinions. The useful one may get included in the portal and the App.
How to access TRAI CMS (Complaint Management System) Portal?
One can access the TRAI CMS portal by visiting this URL.
However, after visiting the URL, a user has to feed his mobile number and choose his respective operator. Right now, the portal has listed a total of 6 operators that includes Jio, Airtel, Vodafone, Idea, BSNL, and MTNL.
Once done, the user going to receive an OTP on the same mobile number he has entered in the portal. He then has to feed the OTP to access the portal.
The portal looks very clean and displays the list of value-added services the user is using on the entered number.
Here is how the portal looks like once you logged in.
In my testing, Since the portal is brand new, therefore, there isn’t that much option present for now. However, sit tight because it is in the pilot phase, and we may find some exciting features soon.
Although TRAI press release mentioned the App for the same CMS, we talk about in the above paragraphs, but we didn’t find it on Google Play Store. May be its too early for that.
So, that is it, TRAI launches this CMS portal and App primarily to resolve consumer complaints regarding Value-added services.